ITIL® 4 Foundation

$2,495.00

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

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Description

  • Date: February 01 – 03, 2021 | 8:30 AM – 4:30 PM EST–(Guaranteed To Run)–ONLY 6 Seats Left Register Early to secure class.

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  • Date: February 16 – 18, 2021 | 8:30 AM – 4:30 PM EST–(Guaranteed To Run)–4 Seats Left. Register Early to secure class

 

  • Date: February 22 – 24, 2021 | 11:30 AM – 7:30 PM EST–(Guaranteed To Run)–10 Seats Left. Register Early to secure class.

 

  •  Date: March 01 – 03, 2021 | 9:30 AM – 5:30 PM EST–(Guaranteed To Run)–12 Seats Left. Register Early to secure class.

 

  • Date: March 08 – 10, 2021 | 11:30 AM – 7:30 PM EST-15 Seats Left. Register Early to secure class.

 

  • Date: March 15 – 17, 2021 | 8:30 AM – 4:30 PM EST-15 Seats Left. Register Early to secure class

These class dates will give a $300.00 Discount for registrations is completed before 01/22/2021.

  • Delivery Format: Virtual Classroom Live                                                      
  • Location: ONLINE

Dates are not a fit? Ask about Private Lead Classes for your company teams, with 6 or more employees we will customize class for your organization.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Classroom Live Outline

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL practices
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management
 

 

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