ITIL® 4 Foundation Bridge

$1,295.00

The ITIL 4 Foundation Bridge course is a blended experience where time spent in self-study pre-work is an essential element of the course. Specifically, students are expected to spend 6-12 hours studying the following key sections in the e-learning course that is provided with this course and which can be accessed via your Assigned Account:

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Description

  • Date: February 08 – 12, 2021 | 8:30 AM – 4:30 PM EST –(Guaranteed To Run)--Class is FULL Please register for upcoming class.

 

  • Date: March 11, 2021 | 11:30 AM – 7:30 PM EST—15 Seats Left. Register Early to secure class

 

  • Date: March 25, 2021 | 8:30 AM – 4:30 PM EST—15 Seats Left. Register Early to secure class

 

  • Date: April 09, 2021 | 9:30 AM – 5:30 PM EST—15 Seats Left. Register Early to secure class

These class dates will give a $200.00 Discount for registrations completed before 01/22/2021.

  • Delivery Format: Virtual Classroom Live                                                      
  • Location: ONLINE

Dates not a fit? Ask about Private Lead Class for your company team, with 10 or more employees. 

Live Online Outline

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use, and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL service value system
  • The service value chain, its inputs, and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: –
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL practices
    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • Service configuration management
    • IT asset management
    • Business analysis
    • Service continuity management
    • Deployment management
    • Release management
    • Monitoring and event management

 

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